FAQs
We’ve pulled together answers to the questions we’re asked most often to help make finding the right gear a little easier.
Why does comfort matter in workwear?
Comfort changes how workers feel on-site. When workwear fits properly and feels comfortable, it builds confidence, reduces distraction and helps people feel like they belong in the environments they work in. That's why COgear designs workwear around comfort for every body.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping timeframes?
We aim to pack and dispatch orders the same day they are received. Orders placed outside typical business hours will be packed the following business day.
Do you offer exchanges and returns?
Yes. We offer exchanges and returns provided all garments are returned in their original condition with tags, labels and packaging intact. Our full Returns Policy can be found here.
Do you ship internationally?
Yes. We ship both within Australia and internationally.
Orders
Below are some common questions about orders
Can I change or cancel my order?
Yes. Please email info@cogear.com.au as soon as possible and we will do our best to update your order before it leaves our warehouse.
If your order has already been shipped, please still get in touch and we will do our best to assist. Additional fees may apply.
How do I track my order?
Once your order has been dispatched, tracking details will be sent to you via email.
What if my item arrives faulty?
If you believe your item is faulty, please contact us at info@cogear.com.au with your order details and images of the garment. Our team will review the issue and work with you to resolve it as quickly as possible.
Can workplaces or teams place bulk orders?
Yes. Please email info@cogear.com.au and our team will be happy to assist. We can also arrange payment via purchase order instead
Products
Below are some common questions about our products
What makes COgear different?
COgear was founded by someone who worked on site and experienced firsthand the challenges of traditional workwear. We think differently to solve industry problems through comfort, fit and practical design.
Read more about COgear here.
How do I choose the right fit?
COgear garments are designed to adapt to the wearer. Many styles feature stretch waistbands, and HMZ™ lets you tear away the hem to your preferred length. No tailoring. No sewing. No waiting.
Can HMZ be adjusted more than once?
Yes. If it's your first time using HMZ™, we recommend tearing away one extension piece at a time until you find your preferred length. After that, it's simply tear it. Wear it.
Does the extension piece fit in other brands' jackets?
It may fit other jackets, however we have only tested and certified the extension piece to Australian Standards when worn with the COgear CO502 Nora jacket.