ORDERING & SHIPPING
What payment types do you accept?
We accept AMEX, Visa, Mastercard, Afterpay, Paypal, Shop Pay, Google Pay, Apple Pay.
What is Afterpay?
To learn more about AfterPay, read here!
How much does delivery cost?
You can have your COgear order delivered to a work or residential address within Australia at the following rates:
Standard Delivery: For orders over $50, you can enjoy FREE standard shipping. For orders under $50, there is a flat rate of $9.95 for standard shipping.
Express Domestic Delivery: Need your items sooner? Opt for our Express Domestic Delivery service, available at a flat rate of $30.
What is the delivery time for an online order?
Once your order has been placed, please allow 1-3 business days for your order to be processed by our warehouse. Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. For more information on shipping, visit our shipping page here.
What happens on the day of the delivery?
Your order will be delivered between 7am and 9pm on a business day. If you're not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your COgear order. You can also register with Australia Post before placing your order to take advantage of their 24/7 Parcel Lockers.
Do you ship outside of Australia?
We are very happy to ship internationally from our Australian headquarters. The following countries can be selected at the checkout: New Zealand, USA, Canada & UK. For other destinations please contact us to confirm shipping is available.
International shipping is $30 for orders over $200. For orders under $200 please refer to our shipping & returns policy for rates.
I need something different to what is on your website – do you offer custom orders?
We certainly do. All our products can be customised (minimum order required) with colour, fabric weight & composition, tape configuration and tape pattern.
To enquire about special/custom ordering, lead time and pricing please contact us here.
We may require a deposit on custom orders and the remaining balance is due once your product has shipped.
Can I track my shipment?
Absolutely! Once we ship your order you will receive an email notifying you that your order is on its way. Follow the tracking number/link to keep an eye on your parcel.
Do you offer pre-orders for all styles?
We don’t do pre-orders on all styles. If the style you’re after doesn’t have a ‘Pre-order’ option on the product page then it won’t be available for this. If the style or size you are after is sold out and not available for pre-order, please get in contact with us to find out if it will be restocked.
More information on pre-orders can be found here.
What currency are your prices in?
All our prices are listed in Australian Dollars.
What is your return policy?
Our full returns policy can be found here.
Can I return an international order?
To return an international order, please make sure your purchase meets the return requirements outlined on our returns page here. Please keep in mind that international return postage is at the customers expense. We strongly recommend using a tracked postal service.
Can I return a sale item?
Unfortunately we do not accept any returns for change of mind on style, or size exchanges on sale items.
What is the returns policy if I buy from an independent stockist / distributor?
All purchases made from independent stockists must be returned to your place of purchase. Your return is subject to the stockist's terms and conditions, which may vary from our online store.
What if my item is faulty?
If you believe you’ve received a faulty product, please send through some images of the area of concern to firstname.lastname@example.org and our team will assist!
What if I no longer have the original packaging?
All workwear must be returned in an as-new and unworn condition, with all original packaging included. Please ensure your return is packed in external packaging, such as a post bag.
If you are missing the original packaging, but would still like to make a return, please contact our team at email@example.com.
When will my return be processed?
Once we receive the returned items, we will exchange (subject to stock availability) or provide a refund (less shipping fees) to your original method of payment in accordance with your request. Please allow 14 days for the administration and processing of a refund.
Where can I find my tax invoice?
If you need a copy of your tax invoice, please email us at firstname.lastname@example.org and our team can email this through for you.
Do you have a size guide?
Yes! To view our sizing guide and fitting tips head here.
For our international customers, please keep in mind that these are Australian sizes. Check our size chart measurements to determine your size (Note: measurements are in centimeters).
Are you products ethically made?
Yes! We require our manufacturing and logistics chain to adhere to our high ethical, social, and environmental standards. In real life this looks like, people being paid correctly, being paid on time, and being genuinely looked after as employees.
Our factories are SEDEX accredited, SEDEX helps us to ensure our workwear is made ethically.