Refund policy

Exchanges and Returns

Return Policy

We understand that it can be difficult to select the right size when shopping online. We do offer refunds if you wish to exchange any product within 30 days of your receipt of your purchase, subject to the following conditions:

• Proof of purchase is accompanied with the returned merchandise;
• The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

If these requirements are not satisfied Co Gear reserves the right not to offer an exchange or refund.

Please email info@cogear.com.au and we would be delighted to help you change your size.

Please note that return shipping is at your cost for any exchange. We recommend you consider using a trackable shipping service or purchasing shipping insurance as we do not guarantee that we will receive your returned item.

Once we receive the returned products, we will exchange (subject to stock availability) or provide a refund (less shipping fees) to your original method of payment in accordance with your request. Please allow 14 days for the administration and processing of a refund.

Sale Items

Please note we do not accept any returns for change of mind on style, or size exchanges on sale items.

What if my item is damaged or defective?

If in the unlikely event your order is damaged in transit or defective, you are eligible for a full refund to your original payment method.  To resolve as quickly as possible, please email us at info@cogear.com.au and provide a photo for review.